Privacy Policy

1. What This Policy Covers

This policy covers Personal Data and Operational Data we process when you use the Service.

• Personal Data: Information that identifies you, such as name, email, and billing details.
• Operational Data: Technical and product-usage data, such as logs, diagnostics, performance metrics, and event telemetry.

2. Data We Collect

Depending on how you use the Service, we may collect:

• Account data: Name, email, password hash, account identifiers.
• Billing data: Subscription plan, transaction metadata, invoice identifiers, tax region metadata.
• Device and network data: IP address, browser, OS, and device metadata.
• Usage and diagnostics: Feature usage, logs, crash reports, and performance data.
• Support data: Information you provide in support messages or feedback.
• Connected service metadata: Integration status and required technical identifiers.

3. Sources of Data

• Directly from you (account signup, support, forms, and settings).
• Automatically from your use of the Service.
• From connected third-party services that you authorize.
• From billing providers for payment and subscription lifecycle events.

4. How We Use Data

• Provide, maintain, and secure the Service.
• Authenticate users and prevent fraud or abuse.
• Process billing, subscriptions, invoices, and payment-related events.
• Diagnose bugs and improve reliability and product performance.
• Provide support and communicate service updates.
• Comply with legal obligations and enforce our Terms.

We do not sell Personal Data for third-party advertising. We do not use your private memory content to train foundation models.

5. Lemon Squeezy and Payments

We use Lemon Squeezy to process payments and subscription billing. Lemon Squeezy acts as Merchant of Record for checkout transactions.

Payment details are processed by Lemon Squeezy and its payment partners. We receive subscription and transaction metadata needed to manage your account and entitlements.

Lemon Squeezy may collect and process taxes based on transaction jurisdiction. Their policies apply to payment processing: lemonsqueezy.com/privacy and lemonsqueezy.com/buyer-terms.

6. How We Share Data

We may share data with:

• Service providers that host, secure, operate, and support the Service.
• Payment processors and billing providers for subscription and transaction workflows.
• Integration partners you explicitly connect.
• Professional advisors and legal authorities where required by law.
• Successors in connection with merger, acquisition, or sale of assets.

We may also share aggregated or de-identified information that cannot reasonably identify an individual.

7. Cookies and Similar Technologies

We use cookies and similar technologies to keep sessions secure, remember settings, and analyze usage.

You can manage cookies in your browser settings. Some features may not function correctly if cookies are blocked.

8. Security

We use reasonable technical and organizational safeguards, including encryption in transit, access controls, and security monitoring. No system can be guaranteed completely secure.

9. Data Retention

We retain data for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods vary by data type, account status, contractual requirements, and legal obligations.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your data.

You may also object to or restrict certain processing, and you may request account deletion. We may need to verify your identity and retain certain records where required by law.

11. Cross-Border Data Processing

We and our providers may process data in the United States and other countries. These locations may have different data protection laws from your country.

12. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will provide notice by posting on the Site, by email, or by another reasonable method.

14. Contact

For privacy questions or requests, contact hello@tallei.com.